If you’re looking for a Call Center System (CTI), choose “AmeyoJ”
日本語 | English
AmeyoJ, a contact center system operated by a Japanese telecommunications carrier, can solve all your problems in one stop!
AmeyoJ was selected for the IT Trends “Good Product Badge” and “3rd place in the first half of the year ranking.”
Japan’s trusted Cloud Call Center System + unlimited Inbound and Outbound calls!!
Yes, because AmeyoJ is operated by a Japanese telecommunications carrier, an unlimited calling plan is also possible now.
Enjoy unlimited calls to Japan landlines 03, 050, 0ABJ and mobiles 090, 080, 070. Call charge is flat no matter how many calls you make, solving the problem of “high call charges” for call center operators that make a lot of outgoing calls.
Both inbound and Outbound calls are free, when using IPSPRO phone lines (03, 050)
Only outbound calls are free, inbound calls are charged per second, when using Toll Free lines such as 0120
Number porting is also supported!
You can use your existing 03 numbers to get an unlimited calling plan.
AmeyoJ is a one-stop solution for all your problems !
Phone Number Purchase
IPSPRO is a Japanese telecommunication company and will arrange the phone lines
CRM Solution
We offer a fully customizable CRM or we can integrate AmeyoJ with your own CRM.
Call Center System
AmeyoJ is a full-features call center system that has won Excellent Product award.
Secure Communication
We are a cloud service provider and have obtained ISO certification and offers secure lines.
Please feel free to contact us if you have any request for use in a particular business flow.
AmeyoJ offers a wide range of features that can meet your business needs. One of its key strengths is the ability to customize it freely according to your business workflows. It addresses many challenges that other CTI systems struggle with. Whether you’re wondering, “Can this be done?” or looking to “Reduce costs,” feel free to reach out to us for assistance.
Functional Overvieｗ
AmeyoJ offers all essential features that a modern contact center requires for efficient operations.
Even the customers setting up a contact center for the first time can confidently implement it.
You can manage communications from various channels, such as email, phone, and SMS, all in one place with AmeyoJ.
Additionally, reviewing interaction histories and analysing incoming calls is made simple.
Feature Details
Contact Center Management
You can manage contact center functions such as agents, queues, ACD, and other settings.
KPI Reporting
Real-time and historical reporting on each KPI such as agent-status, queue status, call volumes at each contact center etc.
Call Waiting
Manage the customers waiting in the queue. A wait time announcement can be played or customers can request for a callback.
100% Call Recording
All calls are recorded and can be played back or downloaded from the management interface.
Whispering / Coaching
Supervisors can give voice advise to operators while they are talking to customers.
IVR
Calls can be routed according to the type of inquiry or different business rules.
List Management
You can upload and manage contact lists for various purposes such as auto-dial.
Auto-call / Auto-dialler
Different modes of auto-dialling functions such as Predictive-dialler, Progressive-dialler, Preview-Dialler and broadcast-dialler are available and can be customized too.
PBX Functions
Manual outbound, IVR, ACD, Call-waiting, Call-recording, call-monitoring, conferencing, DID, missed call alert, Hold, transfer, call parking, etc.
Management Functions
Agent management, queue management, performance monitoring, administration (various settings), performance reporting, call history, etc.
CRM Integration
By integrating with CRM systems, incoming call pop-up, click-to-call, and call history integrations are possible.
Seat Viewer
Operators position can and real-time status can be monitored using the seat-viewer add on.
Inbound Routing
Call flows can be created based on incoming calls from specific numbers or number ranges, for personalized routing experience.
SMS Support
SMS notifications or alerts can be sent from the IVR.
Speech to text
Voice calls can be transcribed or converted to text and can be shared for analytics.
AmeyoJ Plan Comparison Table
| Plan Name | Premium | Unlimited Calls | Standard | Light |
|---|---|---|---|---|
| Setup cost | From ¥300,000 | From ¥200,000 | ¥100,000 | ¥0 |
| Monthly cost | Get a quote | Get a quote | Get a quote | Get a quote |
| Setup time | 1 month+ | 1 month+ | 1 month+ | 2 weeks or more |
| PBX functions (dial, transfer, hold, conference, mobile app calls, etc.) | ||||
| Toll free numbers support (0120 / 0570) | ||||
| Standard IVR | ||||
| ACD (automatic call distribution) | ||||
| Auto-Call (Auto Diallers) | ||||
| Reports | ||||
| Full Call Recording | – | |||
| Ameyo CRM | – | – | ||
| Integration with other CRMs | – | – | ||
| Customized IVR | Optional | – | – | |
| Skill-based-routing | Optional | – | – | |
| Wallboard | Optional | – | – | |
| Seat Viewer | Optional | – | – | |
| SMS Integration | Optional | – | – | |
| Speech Recognition | Optional | – | – | |
| Speech-to-text | Optional | – | – | |
| Other integrations and customizations | Optional | – | – |
AmeyoJ Integrations
AmeyoJ has a modular architecture and can be integrated with variety of in-house or 3rd party tools.
CRM
LIPSE CRM
This is a CRM exclusively for AmeyoJ. It is affordable and can be customized according to your business. Even if you are already using AmeyoJ, you can add it later. Please feel free to contact us if you would like to switch from your current CRM.
You can also integrate it with the CRM you already use.
Speech Recognition + Al
Summarization
LIPSE Voice to Text
Converts AmeyoJ voice data into text and summarizes it! Recommended for both existing AmeyoJ users and new customers. Equipped with various functions specialized for reducing post-processing at contact centers.
Conversational Al
Kore.ai
Conversational Al reduces the burden on operators.
Sample Pricing
Monthly Charges
| Item | Price (USD) |
|---|---|
| AmeyoJ Agent License (+1 channel) | $80 |
| AmeyoJ Supervisor License (+1 channel) | $100 |
| AmeyoJ CRM License | $35 |
| SIP Trunk Usage | $100 |
| Japan DID Number (03 / 050) | $1 |
| Additional Channel (concurrent call) | $15 |
Outbound Call Charges
| Item | Price (USD) |
|---|---|
| Japan Landlines | Free Unlimited |
| Japan Mobiles | Free Unlimited |
One Time Charges
| Item | Price (USD) |
|---|---|
| AmeyoJ setup cost – AmeyoJ basic configurations – Simple IVR designing – Auto call configurations – Call recording settings – Incoming call popup settings – System testing – Training – UAT support | $1,000 |
| CRM development cost | $600 |
| Softphone License (per license) | $35 |
| Phone Numbers Activation | $65 |
| SIP Trunk Setup | $100 |
Notes
- Above charges are for default implementation.
- If you wish to have customizations or integrations, additional one time and monthly fee will incur.
- Because it’s an unlimited calling plan, calling charges and 1 channel charge are included in the license fee.
- If you wish to add channels, additional channel monthly charge will apply.
Pricing conditions
- Consumption tax rate for local companies is 10% and is not included in above pricing.
- Calls made from IP phones and PHS are subject to calling charges set by applicable carrier.
- For additional licenses, additional fee will incur.
- On-site support incurs travel and support fee.
- Remote support is provided free of charge.
Contact Us
Our ICT and contact center technology experts will help you improve efficiency of your business
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